What methods of payment do you accept?

• We accept MasterCard and Visa credit card payments.

• We accept electronic bank transfers. Please email us for banking details.

• We accept US personal checks and money orders in dollars.

Outside of the US and Canada: We accept the above forms of payment, except for personal checks.

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When is payment due?

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For all participants who enroll up until November 30, final tuition will be due by Dec. 31.

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Beginning December 1, final tuition is due 30 days after acceptance into the program.

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If your program departure date is closer than 60 days away, your tuition is due 1 week from acceptance.

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Note: A $100 late fee will be assessed if full payment is not received by the due date.

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All payments are subject to the conditions of our refund policy once the payment is received. Certain portions of the program fees are refundable depending on the date of the cancellation request.  If a student chooses to withdraw for any reason prior to the program start date, Giovana Travel must be notified in writing. The refund will be calculated according to the date on which Giovana Travel receives this notification.

 

The refund policy is as follows:

• Cancellation notices received by December 15th, ​100% of tuition paid is refundable, except ​$95 ​application fee

• Cancellation notices received December 16 to April 15th, 50% of tuition paid is refundable, excluding $95 application fee

• Cancellation notices received after April 15th, tuition is non-refundable

 

If the balance has not been paid in full at the time of cancellation, the above percentages apply to monies paid as of the date of cancellation.

 

The refund policy for spring break programs is as follows:

• Cancellation notices received by December 15th, 100% of tuition paid is refundable, except $95 application fee

• Cancellation notices received December 16 to February 15th, 50% of tuition paid is refundable, excluding $95 application fee

• Cancellation notices received after February 15th, tuition is non-refundable

 

If the balance has not been paid in full at the time of cancellation, the above percentages apply to monies paid as of the date of cancellation. This refund policy applies to all programs beginning in March and April.

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If an application is not completed within 30 days of deposit, Giovana Travel reserves the right to cancel the application and retain the deposit and any additional funds paid. If your balance is overdue, Giovana Travel reserves the right to cancel the application and retain the deposit and any additional funds paid.

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Note: The application fee is non-refundable. The $300 deposit is subject to our refund policy.

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Pre-departure documents:

Pre-departure documents are required for participation. Upon acceptance, you will receive the necessary documents and instructions via email from your Travel Coordinator.

• For all participants who enroll up until January 31st, pre-departure documents will be due by March 1st.

• Beginning February 1st, pre-departure documents are due 30 days after acceptance into the program.

• If your program departure date is closer than 60 days away, your pre-departure documents are due 1 week from acceptance.

• A $50 late fee will be assessed ​if all pre-departure documents are not obtained and submitted by the due date.

 

Policy for changing sessions:

• Until April 15th, students can change to available sessions (dates, program, city) at no additional fee.

• As of April 16th, there is a $50 fee to change to an available session (date, program, city).

 

NOTE: Families who have purchased trip cancellation insurance will be refunded by the insurance company until the departure date of the program.

 

What do the program fees include?

Giovana Travel programs are all-inclusive, except for airfare. We provide students housing, transportation, three full meals a day, health insurance. Students will bring their own souvenir money and extra spending money.

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